QuiltKeeper Longarm Studio

Terms of Service

Effective June 3, 2026

1. Who we are

QuiltKeeper Longarm Studio (“QuiltKeeper,” “we,” “us,” or “our”) provides web-based business-management software for longarm quilting businesses, available at longarm.quiltkeeperstudio.com (the “Service”). These Terms of Service (“Terms”) are a binding agreement between you and QuiltKeeper. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. The Service

The Service helps you run a longarm quilting business — including quilt intake forms, a pricing calculator, job and queue management, quotes and invoices, a customer record (CRM), and payment tracking. We may add, change, or remove features over time.

Two kinds of people interact with the Service. A Studio Owner is a person or business that holds an account and subscribes to the Service. A Quilting Customer is a client of a Studio Owner who submits an intake form, views a quote, or pays an invoice through the Service. These Terms apply to Studio Owners; Quilting Customers interacting with a Studio Owner’s public links are also bound by the parts of these Terms relevant to that use.

3. Eligibility and accounts

  • You must be at least 18 years old and able to form a binding contract.
  • You are responsible for the information you provide and for keeping your login credentials secure. You are responsible for all activity under your account.
  • Notify us promptly at hello@quiltkeeperstudio.com if you suspect any unauthorized use of your account.

4. Subscriptions, trials, and billing

The Service is offered on a paid subscription basis. Current pricing, the free-trial period, and the billing interval are shown at sign-up and on your Billing page. Subscription billing is processed by Stripe; by subscribing you also agree to Stripe’s terms.

  • Free trial. If a free trial is offered, we collect your payment details at the start and begin charging when the trial ends unless you cancel before then.
  • Renewals. Subscriptions renew automatically each billing period until canceled.
  • Cancellation. You may cancel at any time from the Billing page. Cancellation takes effect at the end of the current billing period, and you retain access until then.
  • Refunds. Except where required by law, payments are non-refundable and we do not provide refunds or credits for partial periods.
  • Price changes. We may change subscription pricing on reasonable advance notice; changes apply to the next billing period.

5. Payments between you and your customers

The Service lets you connect your own Stripe account (Stripe Connect) so Quilting Customers can pay you directly. When a Quilting Customer pays an invoice, funds flow directly to your connected Stripe account, not to QuiltKeeper. We never take custody of, hold, or transmit those funds, and we are not a party to the transaction between you and your customer.

You are solely responsible for those transactions, including the goods and services you provide, your prices, taxes, refunds, chargebacks, and disputes with your customers, and for complying with Stripe’s Connected Account Agreement. You may also record cash, check, or other manual payments; those records are for your own bookkeeping and are not processed by us.

6. Your content

“Your Content” means the data you and your Quilting Customers put into the Service — including customer names and contact details, quilt details and photos, job notes, pricing, quotes, invoices, and payment records. As between you and us, you own Your Content. You grant us a limited license to host, store, process, transmit, and display Your Content solely to operate and improve the Service for you.

You are responsible for Your Content and for having the rights and any necessary consents to provide it — including the personal information of your Quilting Customers. With respect to your customers’ personal information, you are the controller of that data and we act as your processor, as described in our Privacy Policy.

7. Acceptable use

You agree not to:

  • Use the Service to violate any law or infringe anyone’s rights;
  • Upload content that is unlawful, infringing, or that you lack the right to share;
  • Send unsolicited bulk messages, or use the Service to harass or defraud anyone;
  • Attempt to gain unauthorized access to the Service, other accounts, or its underlying systems, or interfere with its operation;
  • Reverse engineer, scrape, or resell the Service except as permitted by law.

8. Third-party services

The Service relies on third parties — including Supabase (database, sign-in, and file storage), Vercel (hosting), Stripe (payments and subscription billing), and Resend (email delivery). Your use of those features may be subject to the third party’s own terms, and we are not responsible for their services.

9. Intellectual property

The Service, including its software, design, and branding, is owned by QuiltKeeper and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service while your subscription is active. We reserve all rights not expressly granted.

10. Availability and changes

We work to keep the Service available but do not guarantee it will be uninterrupted or error-free. We may modify, suspend, or discontinue features, and may perform maintenance, at any time.

11. Termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to others or to us. On termination, your right to use the Service ends. You may request an export or deletion of Your Content as described in our Privacy Policy.

12. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. The Service is a business tool; it does not provide legal, tax, or accounting advice, and you are responsible for the accuracy of your prices, quotes, invoices, and tax handling.

13. Limitation of liability

To the fullest extent permitted by law, QuiltKeeper will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the claim arose.

14. Indemnification

You agree to indemnify and hold QuiltKeeper harmless from claims, damages, and expenses (including reasonable legal fees) arising out of Your Content, your use of the Service, your transactions with your Quilting Customers, or your breach of these Terms.

15. Governing law

These Terms are governed by the laws of the State of Maine, United States, without regard to its conflict-of-laws rules. You and QuiltKeeper agree to the exclusive jurisdiction of the state and federal courts located in Maine for any dispute not subject to other agreed resolution.

16. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the effective date above and, where appropriate, notify you. Your continued use of the Service after changes take effect means you accept the updated Terms.

17. Contact

Questions about these Terms? Email us at hello@quiltkeeperstudio.com.